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We guarantee everything we make... 

The weather protection systems employed by Páramo, maintained correctly, will outperform membrane and laminate based waterproof systems. Any garments returned to us under our guarantee will be repaired or replaced, at our discretion, free of charge.

Lifetime Guarantee

  • Any manufacturing defect will be rectified free of charge indefinitely, during the lifespan of the garment.
  • Damage to the garment by accident or normal ‘wear and tear' can be repaired by Páramo at a reasonable cost.
  • Páramo Directional Waterproof garments, maintained correctly, will outperform membrane and coating based waterproof systems.
  • The performance of garments using Nikwax Fabrics and Fabric Combinations can be maintained indefinitely by applying Nikwax Garment Aftercare products according to the manufacturer's instructions. (See Aftercare and Maintenance information)
  • Any modifications made to the garment by anyone other than Páramo Customer Services will invalidate this guarantee. This guarantee is limited to the repair of the garment and excludes consequential loss or damages.
  • Páramo Cambia products are guaranteed for defects in manufacturing. However, as with all base layers, the high performance, stretch and soft handle of these garments makes them vulnerable to damage from abrasive surfaces. Although such damage is unlikely to compromise Cambia's unique performance, please remember that in harsh conditions these garments are ideally worn under windproofs, waterproofs or other outer layers to protect their appearance.

    • Registering your garment online

    To register your garment please follow this link to the main Páramo website...

    Returning a garment under lifetime guarantee

    In the unlikely event that you need to return a Páramo garment please launder it and send it to:

    Páramo Customer Services
    Unit L
    Durgates Industrial Estate
    Wadhurst
    East Sussex
    TN5 6DF

     Click here to download our customer returns form.

    After any work on a Páramo Directional Waterproof garment, it will be dry cleaned and re-proofed as part of our service. Our Health and Safety policy requires that all returned garments are in a clean and dry condition before work can commence so please ensure that all garments are laundered with an appropriate product prior to returning.

    Any garments which require cleaning prior to repair will be subject to a minimum £10.00 charge.

    Garment Turnaround

    We endeavour to return all warranty repairs within 3-4 weeks. This may change due to seasonal variations. For an estimated turnaround time call 01892 786444.

    If you have any queries or comments regarding our Customer Service, please click here to send us your feedback.

     
     
     

    © 2012 :: Páramo Directional Clothing Systems :: Customer Services/General Queries